Quality Reassurance

Ascot Family Practice is an accredited practice under AGPAL. This therefore requires that every three years our practice is assessed on very strict accreditation criteria.

Accreditation with AGPAL ensures the following :

  • Enhanced patient care
  • Increased professional satisfaction
  • Improved practice efficiency
  • Superior risk management

 

Ascot Family Practice recognises patients’ right to

  • Privacy and confidentiality
  • Refusal of treatment
  • Transfer of care to another doctor. Similarly the doctor also has the right to discontinue treatment of a patient.
  • Be informed in advance about any out-of-pocket costs for consultations
  • Patients have the opportunity to communicate their health concerns and receive enough information to make informed decisions with their doctors about their care

Contacting Your Doctor

ALL problems and issues are best dealt with during a consultation with your normal treating doctor.

If you have questions related to the management of your condition, an appointment is best made to discuss these questions so the appropriate attention can be devoted to resolving your questions.
If you are unsure, our reception and nursing staff are experienced in helping you decide if the matter requires an appointment.

For all non-urgent enquiries, our reception staff will obtain your contact details and send a message to your doctor to return your call.

Telephone Access

For all emergencies please call 000.

Doctors at Ascot Family Practice may be contacted during normal opening hours by telephone, however we try to keep interruptions to consultations to a minimum. If there is any matter that needs your doctor’s urgent attention,  your call will be transferred initially to the Practice Nurse who will triage and assist where possible. Sometimes, if the doctor is with a patient, a message will be taken and given to the doctor for further action. Your doctor will return your call at a more convenient time if you leave your name, telephone number and the nature of your problem. (Please note that the doctors work different hours each day so please check with staff as to when  your doctor is next working and likely to return your call.)

Electronic Access

Ascot Family Practice has a strict policy in regards to email confidential and sensitive patient information therefore we do not transfer patient information via email unless it is able to be encrypted. This applies for all electronic communication within Australia or overseas. Communication with patients via electronic means is conducted with appropriate regard to the Australian National Privacy Principles concerning patient health records.

FAQ

Have some Questions?

What are your regular practice hours?
Monday – Friday 7.30am – 6.00pm
Saturday 8.00am – 12.00pm
Are you a bulk-billing practice?

At this time, we are not a bulk-billing practice and all consultations are billed at the doctor’s discretion. For patients holding pension or healthcare concession cards, we do charge a discounted fee.

Can I get my results over the phone?
If you wish to discuss your results, you will need to schedule an appointment with your doctor. For the results of pap smears which have been marked normal by the doctor, the nurse is able to give this result over the phone.
Do I need to schedule an appointment if I just need a script?

Yes. For the doctor to write a prescription, they will need to assess you and your ongoing need for the specific prescription.

Do I need to schedule an appointment if I just need a medical certificate?

Yes. A doctor will need to assess you to provide a medical certificate and any further recommendation that you take time off work, study or other duties.

Is the doctor able to write a specialist referral without a consultation?

No. You will need to see a doctor to have a referral written as the doctor will need to assess you and discuss your ongoing need to see a specialist.

Does your practice do home visits?

At this time, our practice offers home visits only on a case by case basis and these are generally for the provision of our elderly or nursing home patients. If you require ongoing home visits for yourself or a family member, please contact the practice and our practice management will be able to assess whether a doctor will be able to meet your needs.

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